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INFORMATION ABOUT US

This website is owned and operated by DH Linkers International Courier and Cargo Services, a company registered and headquartered in Karachi, Pakistan. For the purposes of this Refund Policy the terms "We" "Us" and "Our" refer to DH Linkers and any of its affiliated companies. When you book any cargo or courier service through our website or digital platforms you are entering into a binding agreement with DH Linkers and accepting the terms outlined in this Refund Policy in your territory of residence.

WEBSITE TERMS AND CONDITIONS

This Refund Policy applies to all cargo and courier service bookings made through the DH Linkers website and digital platforms. By completing a booking on our website you confirm that you have fully read understood and agreed to this Refund Policy in its entirety. Please review this page regularly as any updates to our refund terms will become effective immediately upon publication on this website.

We reserve the right to:

Amend our refund terms and conditions at any time without prior notice
Refuse a refund request that does not meet our stated eligibility criteria
Suspend or terminate user accounts found to be misusing our refund process
Modify or withdraw any refund offer temporarily or permanently without notice
Cancel customer bookings and issue applicable refunds entirely at our discretion

REGISTRATION

To submit a refund request you must be a registered customer on the DH Linkers website with a verified account and an active booking reference. You are solely responsible for ensuring that all booking information you provide is accurate and complete at the time of placing your order. Any refund claim submitted must include valid proof of payment and a clear description of the issue. We will store your refund request information securely and use it only to process and resolve your claim.

INTELLECTUAL PROPERTY

All content material and information published on the DH Linkers website including refund policy terms pricing structures and service descriptions are the intellectual property of DH Linkers and are fully protected under international copyright and data protection laws. You are permitted to reference this Refund Policy only for personal use in connection with your own booking. You may not reproduce distribute or republish any part of this policy or any other content from our website without our prior written consent.
The brand names logos and trademarks displayed on the DH Linkers website and in all related communications are owned exclusively by DH Linkers or by our licensed franchisees and partners operating in the territories in which we work.
We may allow customers to submit feedback and service reviews in relation to their refund experience on our platforms. Customers are solely responsible for the accuracy of any review they post and you warrant that the content reflects your genuine personal experience. We do not necessarily endorse any customer review and reserve the right to remove any content that we consider in our sole opinion to be inaccurate offensive or otherwise in breach of these Refund Policy terms.

LIMITATION OF LIABILITY

While DH Linkers will make all reasonable efforts to process valid refund claims fairly and promptly we make no warranties whether expressed or implied regarding the outcome of any refund request. Our maximum liability for any approved refund shall not exceed the total amount paid by the customer for the specific shipment or service in question. We are not responsible for any indirect consequential or incidental losses arising from shipment delays damage or loss including but not limited to lost business opportunities or income.
Although DH Linkers maintains high standards of service quality and cargo handling we cannot guarantee that every shipment will be delivered without delay or damage under all circumstances. Approved refunds will be processed within 14 working days through the original payment method used at the time of booking. We will not be responsible or liable for refund delays caused by third party payment processors or banking institutions outside our control.
To the fullest extent permissible under applicable law DH Linkers shall not be liable for:

Any loss of business revenue or contracts resulting from delayed damaged or lost shipments
Any consequential limitation loss of profits or anticipated savings related to your cargo booking
Any special or indirect damages arising out of or in connection with the provisions of this Refund Policy

Nothing in this Refund Policy shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants agents or employees.

GENERAL

This Refund Policy sets out the complete agreement between you and DH Linkers regarding all refund related matters and supersedes any and all prior refund terms conditions and representations to the fullest extent permitted by applicable law. For any refund queries or to submit a claim please contact our customer support team at info@dhlinkers.com or call us at +92 21 32292000 during business hours.